About Rentokil

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Our Values

As a service organisation, we believe that it’s our people who make our company what it is – and we have a team of great people with shared values and a shared mission and vision: Protecting People. Enhancing Lives. 

our values


  • We are passionate about delivering excellent service to every customer.
  • We keep our promises and do what we say we will do.
  • This value reflects that at Rentokil Initial everything starts with the customer.
  • Our passion to provide customers with value and service drives everything we do.


  • Great relationships between colleagues and customers are the bedrock of our business and that’s why colleagues chose relationships as one of our three core values.
  • We value long lasting relationships with our colleagues and customers.
  • We keep colleagues and customers informed about changes that affect them.
  • We listen to people’s needs and concerns, and act on what they tell us.
  • We are honest and straightforward in our conversations.


  • Our business is all about great teamwork, so making teamwork one of our core values places great emphasis on us getting it right, for our colleagues and our customers.
  • We work together with our colleagues to deliver great results and we support our colleagues:
  • We treat our colleagues with respect and recognise everyone has an important role to play.
  • We trust colleagues to take ownership of customer relationships.
  • We make sure colleagues have the support, tools and training to do their job well.